Returns/Exchanges


RETURNS 
  • Please email adaivyboutique@gmail.com within the first 7 days of receiving your purchase you wish to return with the following information: Order number, item name you wish to return, size of item, quantity of item, and reason why you wish to return
  • All returns will be issued in the form of online store credit only within 14 days of online purchase date
  • Eligible items for refund must be undamaged, unwashed, and unworn
  • All sale items are final sale
  • Please allow 2-3 business days for returned merchandise to be processed
  • Once your return is processed, an email will be sent issuing your online credit amount
  • Items will be reviewed and items may be ineligible for return if eligible requirements are not met. 

EXCHANGES

  • To verify item of exchange, please email adaivyboutique@gmail.com as soon as possible (must be within the first 7 days) as we do not hold merchandise and items eligible for exchange are unfortunately not guaranteed
  • Items accepted for exchange must be undamaged, unwashed, and unworn 
  • If item is not in stock, store credit in the amount of the exchange will be granted.

Please send all return and exchange items to:

 Ada-Ivy Boutique Returns

ATTN: Jenny Willard 

114 Cheyenne Ave

Newcastle, WY 82701

NON-REFUNDABLE/ EXCHANGEABLE ITEMS 

  • Damaged, washed, worn or altered items

  • All sale items

  • Accessories, Intimates, & jewelry